Refund policy

The short version

Every piece is made for your order. If something's wrong with it, we'll make it right. If the size isn't right, you can swap it once. Because each piece is made just for you, we can't take returns for a change of mind.

If something's wrong, we'll fix it

We'll replace your item at no cost if it:

arrived damaged
has a defect, a misprint or an embroidery error
isn't what you ordered (wrong item, size or color)
was lost in transit (see our Shipping Policy)

If a replacement isn't possible, we'll refund it instead.

To report a problem, email customerservice@fortyonecompany.com within 14 days of delivery with:

your order number
a clear photo of the problem (for a wrong size, include a photo of the size tag)
a short description

You usually won't need to send anything back. If we do need the item, we'll email you a prepaid return label and instructions, at no cost to you.

One free size exchange

Ordered a size that doesn't fit? You can exchange each item for a different size once.

Email customerservice@fortyonecompany.com within 14 days of delivery with your order number and the size you'd like. We'll reply with return instructions and the return address.
The item must be unworn, unwashed and have its tags on.
You pay to ship the original back. We make and ship your new size at no cost to you.
Each item can be exchanged once.

What we can't take back

Because every piece is made to order, we can't accept returns for:

changing your mind
the color looking a little different than it did on your screen
normal wear, or damage from washing or drying that doesn't follow the care label

Please check the size chart on each product page before you order.

Small differences in print or embroidery placement and in color from one piece to the next are a normal part of making things to order, and they aren't defects.

Refunds

Once a refund is approved, we send it to your original payment method within 5 business days. Your bank may take another 5–10 business days to post it. If the problem was our fault, we also refund your original shipping.

If you haven't seen your refund within 10 business days of our approval email, check with your bank first, then email us.